Employment
Become part of the Providence Animal Rescue League Team!
Front Desk Customer Service Representative - Part Time Position
Authority: Reports to the Animal Welfare Supervisor and has a staff relationship with other employees and volunteers.
Broad Function: This position requires working cooperatively in a multi-disciplinary environment with all agency departments ensuring the health and welfare of the animals in our care, the satisfaction of clients and donors as well as meeting all aspects of the agency's mission. The Customer Service Representative must be able to work any day of the week including holidays.
Specific Duties and Responsibilities:
• Cordially greet all visitors and callers to the shelter.
• Provide accurate information and friendly service to the public.
• Responsible for answering telephones in a prompt, professional and friendly manner.
• Responsible for recording and promptly relaying messages to the administrative staff.
• Responsible for the receipt and accounting of the shelter’s daily monies.
• Responsible for the administrative procedures for the intake and adoption of shelter animals.
• Maintain the cleanliness of the reception area, front desk office space and front hall.
• Monitor, restock and maintain the cleanliness of the shelter retail space.
• Maintain a high level of communication with all other shelter personnel.
• Regularly participate and contribute in staff meetings.
• Ability to work cooperatively with PARL staff and volunteers.
Qualifications:
• High School graduate or equivalent.
• Ability to deal positively, effectively and tactfully with the public.
• Prior experience in animal welfare and/or customer service preferred.
• Computer skills and experience required.
• Excellent verbal and written communication skills.
• Willing to accept risks involved in working with animals.
• Willingness to attend training programs to upgrade skill levels.
• Valid driver’s license required.
About PARL
Established in 1913, the mission of the Providence Animal Rescue League is to provide for the rescue and relief of suffering or homeless animals and perform charitable or benevolent acts for the welfare of animals. We accomplish that mission by, providing appropriate shelter and humane care for homeless animals, seeking permanent responsible homes for adoptable animals, reducing pet overpopulation through strict spay/neuter measures, and providing a diversity of humane education programs to meet community needs. The Providence Animal Rescue League is licensed by the RI Department of Environment Management and the RI Department of Health. All Animal Welfare Services are provided under the direction of RI licensed veterinarians.
To Apply:
Please submit your cover letter and resume via email to AnnaVinacco@parl.org. Subject line should include position desired. Attachments in PDF format are preferred, as well as Word documents.
We appreciate your understanding that we do not accept telephone inquiries about open positions. Qualified applicants only will be contacted within two weeks of initial inquiry. NO phone calls please.
Thank you for your interest in employment at the Providence Animal Rescue League.
