Employment

Employment

PARL is looking for a few new team members! Jobs are listed below.

Jump to Customer Care and Adoption Specialist
Jump to Dog Program Coordinator

Note: All PARL employees are expected to treat all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance. And all PARL employees are expected to hew to high standards of honesty, cooperation and diligence at all times.

Customer Care and Adoption Specialist

Position Summary:
The Customer Care and Adoption Specialist (CCAS) will participate in the daily care of shelter animals, the maintenance of a clean and sanitary building, the process of intake and adoptions for cats, dogs, and small animals, and widely varied interactions with the public on the phone and in person. After an initial training period, the CCAS may also participate in Customer Service, Behavior Evaluations, Animal Training and Enrichment, and Medical Care. Must enjoy interacting with people and have a positive attitude. Some weekends and holidays required. Classification: Non-exempt, part time

Responsibilities include:

  • Answering incoming calls, greeting and assisting the public entering the shelter, assisting with data entry.
  • Feeding, cleaning and care of animals and building as needed, including spot cleaning of animal and public areas throughout the day.
  • Interacting with the public, specifically talking with prospective adopters to find out what they are looking for in a pet and working with them to make good matches.
  • Helping people through the adoption process, sharing information about animal care and behavior, having open conversations with adopters to make matches, and communicating with the applicant in such a manner that maintains a courteous and friendly attitude.
  • Counseling clients on available options to assist their pets, and scheduling surrender appointments as needed.
  • Advising people who are having a problem with their pet and/or who want to surrender their pet.
  • Willingness and ability to learn and use the computer database program used to track animals in the shelter.
  • Willingness and ability to learn about cat, dog, and small animal behavior, common issues, and ways to address them in order to make good adoption matches and to keep animals in homes.
  • Treating all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance.
  • Working courteously and cooperatively with other staff members, volunteers, and the public.
  • Additional duties as assigned

Qualifications:

  • 2+ years in a customer service focused position
  • Strong preference will be given to candidates with experience working directly with clients or the public in the health or human services field
  • Enthusiasm for PARL’s mission
  • A people person with strong communications skills, empathy, and focus
  • Communication skills in oral & written English
  • Maturity, good judgment, and ability to manage & prioritize among multiple tasks
  • Ability to maintain a positive attitude and sense of humor under stress in a sometimes emotionally taxing field
  • Fluent use of Microsoft Office and familiarity with databases
  • Availability and a willingness to work a flexible schedule
  • Ability to drive and a valid drivers license.

De otra manera los candidatos calificados que también tienen habilidades de lengua española recibirán consideración especial.

Days and hours of work will vary based on shelter needs. Hours will typically average 32 hours a week. Includes weekend and holiday work. Must be at least 18 years of age. $9.60 - $10.00 per hour, DOE.

Physical Requirements

  • Ability to move quickly and safely through the shelter and its yards
  • Ability to communicate clearly verbally, in writing, and over the phone.
  • Ability to move and handle heavy objects (commonly 40 lb bags of feed)
  • Ability to maintain safety and effectiveness in rare extreme weather conditions and loud noise conditions

To apply, submit your resume and a cover letter via email to parlcareers@gmail.com. No phone calls please. Only complete applications (both a cover letter and resume) will be considered for this position.

Dog Program Coordinator

Position Summary:
Reporting to and in partnership with the Director of Shelter Operations, the Dog Program Coordinator (DPC) will have a hands-on, first-line leadership position managing PARL’s interactions with, care for, and decisions about our in-shelter dogs. Along with primary responsibility for all aspects of care and adoptions for resident dogs, the DPC will assist in other areas of shelter programs such as customer service, intakes, and medical care as needed. Classification: Non-exempt, full time

Responsibilities:

  • Managing the intake of dogs to the shelter in alignment with shelter goals and PARL’s capacity for care
  • Managing the flow of dogs through the shelter, ensuring evaluations are completed timely, notes are thorough, care is at the highest standard we can deliver, and quality of life is maximized throughout the length of their stay
  • Monitoring the health of the dogs on an ongoing basis and rapidly identifying and reporting on any health problems or conditions (medical or behavioral)
  • Creating and implementing consistent training, enrichment, and behavior programs
  • Managing, evaluating and updating procedures related to dog playgroups; running playgroups with other staff members
  • Working with, training, supervising, and evaluating staff and volunteers
  • Participating in euthanasia decisions
  • Finding resources to provide for the needs of ‘project dogs’
  • Promoting effective and efficient communication among all levels of staff regarding dog issues
  • Feeding, cleaning and care of dogs and building as needed, including spot cleaning of animal and public areas throughout the day
  • Helping people through the adoption process, sharing information about animal care and behavior, interviewing applicants in a conversational way, making decisions to finalize or deny an adoption, and communicating with the applicant in such a manner that maintains a courteous and friendly attitude even when declining a request
  • Advising people who are having a problem with their pet and/or who want to surrender their pet

This summary is not intended to be all-inclusive; the DPC will perform other reasonably related business duties as directed by the Director of Shelter Operations or Executive Director. General duties will include activities that ensure a positive public image, enhance the operation of the organization, improve quality of life and outcomes for animals, and improve PARL’s services and staff effectiveness, and may include filling in for other areas and performing other tasks/functions as needed, organization-wide.

Qualifications:

  • 2+ years working with dogs in a shelter environment
  • 2+ years in a customer service focused position
  • Strong preference will be given to candidates with any/all of the following: degree in related field, animal behavior experience, dog playgroup experience
  • Comfort with and ability to work with animals of unknown disposition and/or aggressive tendencies
  • Enthusiasm for PARL’s mission
  • A people person, and a dog person
  • Leadership and problem-solving skills
  • Communication skills in oral & written English
  • Maturity, good judgment, and ability to manage & prioritize among multiple tasks
  • Ability to maintain a positive attitude and sense of humor under stress in a sometimes emotionally taxing field
  • Fluent use of Microsoft Office and familiarity with databases
  • Strong preference will be given to candidates with demonstrated experience with PetPoint, Match-Up II, and/or Dogs Playing For Life playgroup model
  • Availability and a willingness to work a flexible schedule
  • Ability to drive and a valid drivers license
    • De otra manera los candidatos calificados que también tienen habilidades de lengua española recibirán consideración especial.

      Physical Requirements

      • Ability to move quickly and safely through the shelter and its yards
      • Ability to handle, walk, and train dogs including large breeds (commonly 80+ lbs)
      • Ability to move and handle heavy objects (commonly 40 lb bags of feed)
      • Ability to maintain safety and effectiveness in rare extreme weather conditions
      • Ability to maintain safety and effectiveness in loud noise conditions

      To apply, submit your resume and a cover letter via email to parlcareers@gmail.com. No phone calls please. Only complete applications (both a cover letter and resume) will be considered for this position.